Industry:
Finance/Accounting – Other Finance/Accounting
Job Salary: Market Related
Workplace: On Site
Key Requirements
- Fluent in English, Afrikaans, and Xhosa to assist clients in their preferred language.
- Ability to travel to Lilyfontein (±20km from city centre; all tar roads).
- Comfortable working office hours: 08:00am – 16:00pm.
Responsibilities
- Provide telephonic client service and support in English, Afrikaans, and Xhosa.
- Assist clients with insurance-related queries, applications, and policy information.
- Capture and update client information accurately on internal systems.
- Follow up on outstanding client requests and documentation.
- Prioritise daily tasks to maintain efficient workflow.
- Handle client concerns professionally in a fast-paced environment.
- Meet service and turnaround time targets.
- Liaise with internal departments to resolve client issues.
- Maintain accurate records and filing of client interactions.
- Adhere to company processes, compliance, and confidentiality requirements.
Skills
- Able to work effectively in a high-pressure environment.
- Strong task prioritisation and workflow management skills.
- Excellent people and communication skills (client servicing is primarily telephonic).
To apply for this job email your details to [email protected]