Industry:
Logistics – Customer Service
Job Salary: Market Related
Workplace: On Site
Responsibilities
- Evaluate and analyze the performance of our customer care team from a quality perspective.
- Provide insightful analysis, feedback, and recommendations to improve customer service levels.
- Identify process and agent opportunities to enhance service delivery and exceed customer expectations.
- Maintain a keen eye for detail to ensure accuracy and compliance with established protocols.
- Utilize your expertise in fintech fundamentals to support the team’s proficiency.
- Foster effective communication and collaboration within the team to achieve collective goals.
- Leverage your exceptional listening and analytical skills to identify areas for improvement.
- Utilize MS Office, particularly Excel, to compile and present comprehensive reports
Qualifications
- Strong knowledge of customer care processes and techniques.
- Proficient in written and verbal English language skills.
- Exceptional attention to detail and the ability to identify process and agent opportunities.
- Experience with fintech fundamentals is highly desirable.
- Excellent oral, written, and interpersonal communication skills.
- Solid understanding of MS Office, with a focus on Excel.
- Demonstrated ability to thrive in a team-oriented environment.
- Minimum of 1 year of prior experience in BPO, Quality Assurance, or Audit.
- Prior experience in customer care within the fintech industry is a plus.
To apply for this job email your details to [email protected]