Industry:
IT/Computer – Other IT/Computer
Job Salary: Market Related
Workplace: On Site
1. JOB TITLE:
Project Manager
2. MAIN PURPOSE OF THE JOB:
The role of a Project Manager is to lead a multi-disciplinary team of customers, category specialists &
supply partners through project life cycles by consulting, planning, budgeting & tracking fulfilment against
an agreed schedule. Working to deliver on time, in budget and at the right quality to enable maximum
customer satisfaction. It will require consistent frontline engagement within a marketing environment and
will typically cover Creative, Print, POS & Promotional Merchandise requirements..
Reporting to a Customer Success Manager (CSM), you will form part of a frontline team responsible to
collectively deliver operational excellence & revenue growth, improve customer loyalty & satisfaction
(CSAT), enable increased customer lifetime value (CLV) and achieve excellent net promoter scores (NPS).
Key Performance Indicators (KPI’s):
• Customer Lifetime Value (CLV)
• Net Promoter Score (NPS)
• Customer Satisfaction Score (CSAT).
• Delivery on-time & In Full (OTIF)
• Organic Revenue Growth & Profitability
• Efficiency & Effectiveness
Key Performance Areas (KPA’s):
• Stakeholder engagement (Collaboration & Communication).
• Fulfilment (Planning/Scheduling, Delivery).
• Operational execution (Staff, Customer Service, Controls, Technology Interaction, Reporting)
• Market Research (Innovation Initiatives)
• Risk Management & Compliance (Awareness & Mitigation)
• Client Retention (Relationships & Opportunity Generation
3. QUALIFICATION REQUIREMENTS:
Grade 12
Diploma and/or certification in related field
4. WORK EXPERIENCE:
3+ years’ experience in a similar role and/or industry
Customer service & people management experience advantageous.
To apply for this job email your details to [email protected]