Industry:
IT/Computer – IT Support/Helpdesk
Job Salary: Market Related
Workplace: On-site
Job Title: Entry-Level IT Support Engineer (Client-Facing)
Location: Gauteng, East Rand, Boksburg
Type: Full-Time | On-Site & Remote Support
Department: IT Support
About the Role:
We’re seeking a motivated and customer-focused Entry-Level IT Support Engineer to join our dynamic client-facing team. This position offers an excellent opportunity to gain real-world experience while providing both on-site and remote technical support. The successful candidate will be responsible for troubleshooting and resolving hardware, software, and networking issues, ensuring service levels are met, and maintaining a high standard of client satisfaction.
Key Responsibilities
~ Provide on-site and remote support for hardware, software, and network issues.
~ Install, repair, and configure computer systems and peripherals.
~ Log, update, and close support tickets accurately within SLA timelines.
~ Escalate complex technical issues to senior engineers or backline support when necessary.
~ Communicate effectively and professionally with clients to ensure a positive service experience.
~ Maintain a clean, organized, and safe work environment in compliance with company standards.
~Attend scheduled meetings on time and represent the company in a professional manner.
Minimum Requirements:
* Excellent verbal and written communication skills.
* Strong customer service orientation and problem-solving ability.
* Basic understanding of computer hardware, operating systems, and networking fundamentals.
* Valid driver’s license, reliable vehicle, and active insurance.
* Familiarity with Microsoft 365, Windows environments, and remote support tools.
* Previous experience with ticketing or helpdesk systems (advantageous).
Preferred Qualifications:
– Relevant IT certifications such as:
– CompTIA A+
– Microsoft Modern Desktop Administrator
– ITIL Foundation
What We Offer
= Hands-on technical experience in live client environments.
= Professional mentorship and continuous learning opportunities.
= Exposure to diverse IT systems, users, and business technologies.
= Supportive, growth-oriented work culture.
How to Apply:
If you meet the above requirements and are eager to grow your career in IT, please send your updated CV along with supporting documentation to: [email protected]
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To apply for this job email your details to [email protected]