Industry:
Trade/Artisans/Technical – Telecommunication
Job Salary: Market Related
Workplace: On Site
Campaign Manager | Cape Town
CallForce is a prominent BPO known for delivering exceptional outsourced solutions to our clients. We are seeking a highly skilled and results-driven Campaign Manager for our Outbound Telco Sales division. As a Campaign Manager, you will be responsible for planning, executing, and optimizing outbound sales campaigns to drive revenue growth and exceed client expectations.
Key Responsibilities:
Campaign Strategy and Planning:
路 Develop comprehensive campaign strategies aligned with client goals and industry best practices.
路 Define campaign objectives, target audience, and key performance indicators (KPIs).
路 Create and manage campaign budgets and timelines.
Team Leadership:
路 Lead a team of team leaders, sales agents, trainers, and support staff to ensure campaign success.
路 Ensure team leaders performance reviews are conducted regularly, and constructive feedback is given for performance improvement.
路 Foster a collaborative and high-performance culture within the team.
Campaign Execution:
路 Oversee the execution of outbound sales campaigns, ensuring adherence to scripts and compliance standards.
路 Monitor campaign performance, analyse data, and make data-driven decisions to optimize results.
路 Implement strategies to increase sales conversion rates and achieve revenue targets.
Reporting and Analysis:
路 Generate and analyse campaign reports to track KPIs, identify trends, and recommend improvements.
路 Provide regular reports to clients and internal stakeholders, summarizing campaign performance and actionable insights.
Compliance and Quality Assurance:
路 Ensure that all campaign activities comply with industry regulations and client-specific requirements.
路 Implement and maintain rigorous quality assurance processes to uphold service quality.
Qualifications and Requirements:
路 5+ years of experience as a Campaign Manager in an outbound telco sales environment within the BPO industry.
路 Strong leadership and team management skills.
路 Excellent communication and client-facing abilities.
路 Analytical mindset with the ability to interpret data and make strategic decisions.
路 Knowledge of outbound sales processes, techniques, and compliance standards.
To apply for this job email your details to [email protected]