Call Centre QA Analyst (Nightshift)

Industry:
IT/Computer – Other IT/Computer
Job Salary: Market Related
Workplace: On Site

Description

There is an exciting career opportunity available within a well-established insurance sales company, for an Insurance Consultant, who will be based in Cape town.

What You’ll be Doing

The successful candidate will be servicing broker requests, including enquiries.

Key Responsibilities

  • Providing telephonic support to the intermediary on record, authorized representatives from the brokerage, and Broker Services
  • Dealing with general Agri Asset insurance and policy specific enquiries, and amendments
  • Adhering to underwriting and regional criteria requirements
  • Managing the expectation on expected turnaround times for already submitted requests

KNOWLEDGE AND SKILLS

  • Excellent verbal and written communication skills
  • Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients
  • Ensure adherence to quality, compliance and accreditation standards
  • Conduct efficient administration
  • Optimizing work processes

PERSONAL ATTRIBUTES

  • Customer Service
  • Team Support
  • Communicates effectively
  • Situational Adaptability
  • Action Oriented

Minimum Requirements

  • Grade 12 (Matric) with
    o Minimum 50% for Maths
    o Average score of 50% in all other subjects
  • Relevant insurance qualification would be advantageous at NQF 5
  • 2 years’ experience in short term insurance commercial lines and/or Agri Asset would be advantageous
  • Experience in commercial and / or Agri Asset policy administration and underwriting

Working Hours

  • 08h00 – 17h00 Monday to Friday

To apply for this job email your details to [email protected]