Industry:
Tourism/Hospitality – Front Office
Job Salary: Market Related
Workplace: On-site
Senior Front Of House Manager
Area; Cape Town Mossel Bay
Salary; R18 000 – R25 000 p/m (Market related)
Functions Venue and Restaurant
Minimum Requirements
5 years plus Front of house experience working for a Venue/Restaurant
5 years plus experience working in hospitality
Must have experience managing staff
Strong customer service skills and ability
Well-presented and spoken individual
Must have strong computer literacy skills
Own a Vehicle and a valid driver’s license
Must be able to handle a high volume/busy environment
KPI’s
Oversee and manage all front-of-house operations, ensuring a seamless and welcoming
experience for every guest
Lead, train, schedule, and inspire FOH staff to uphold the highest standards of service and
professionalism
Act as the primary point of contact for guest relations, addressing feedback and resolving
issues with poise and professionalism
Maintain cleanliness, readiness, and organization across all FOH areas before, during, and
after service
Uphold and enforce standards for service etiquette, appearance, and overall guest
interaction
Manage and optimize reservations, walk-in traffic, and seating flow
On-boarding of FOH team members in collaboration with senior leadership
Monitor inventory levels of FOH supplies and manage ordering as needed
Ensure consistent adherence to health, safety, and regulatory standards
www.sp-int.co.za
[email protected]
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