Service Manager

Job Summary

Duties:

• Overseeing all services within the branch.
• Asset Management responsibilities.
• Handling customer visits, addressing issues, and solving problems.
• Managing vehicle maintenance/servicing and checklists.
• Supervising the loading of stock from cages.
• Ensuring health and safety procedures are followed, in collaboration with health and safety representatives.
• Meeting stipulated key performance indicators related to handheld device usage, service delivery timelines, and sequencing.
• Supervising installations, maintenance tickets, and withdrawals.
• Controlling stock consumables and managing orders.
• Staff management, training, and supervision of distribution staff.
• Attendance at customer site meetings as necessary.
• Coordinating and managing client safety files at various sites.
• Overseeing employee medicals and introductions for specific sites.
• Undertaking additional reasonable tasks as required beyond the specified duties.

Requirements:

• Minimum of 2 years’ experience in management/leadership roles; HR and IR experience is beneficial.
• Preferably, holds an Operations Management Diploma.
• Matric qualification is required.